1.1. All students who want to request a refund are to fill in the Refund Request Form. The student is to fill up all necessary details as stated in the form and attach any supporting documentation / evidence (if any) are required to process the refund request. Reasons for request must be clearly indicated on the form.
1.2. Upon receipt of any Refund Request Form, Registrar will acknowledge the receipt of the refund request by signing on the form. This will be done within 3 working days upon receipt of the form.
2.1. Registrar will check to ensure that the student has a valid Standard Student Contract.
2.2. Registrar will check all required documents and work out the refund amount based on the refund policy and will indicate the computation on the Refund Request Form.
2.3. If the student is eligible for a refund, the Finance Executive will prepare the Cheque / Cash. The Registrar will inform the student to collect the Cheque and Cash. All eligible disbursement must be done within 7 working days of receipt request.
2.4. If the student is not eligible for a refund, the Registrar will issue a formal letter of no refund to inform the student of the outcome.