service Excellence

TGS-2023020654
Service Excellence

COURSE DETAILS

TSC: FSS-CEX-3010-1.1

Course Duration: 24 hours

Up to 70% SkillsFuture Funding

This module will enable learners to better meet customer needs and service expectations. It will also allow the learners to have the skills needed when handling with difficult situations that might arise when dealing with customers in a more professional manner. At the end of the course, learners can propose suitable ideas with regards to managing customer relations.

The learning objective of this training programme is for learners to provide better customer service such as building rapport, matching product offerings and handling difficult situations in the food and beverage industry. 

  1. Learners will be able to apply product and service offerings to match customer profiles.
  2. Learners will be able to establish customer rapport and build customer confidence.
  3. Learners will be able apply post-sales follow up to build customer confidence and loyalty.
  4. Learners will be able to respond to service opportunities and escalated service challenges to reinforce customers’ confidence in the organisation.

Applicants who are working in Food Service Industry involving managing of customer relations.

Mode of Delivery
  • Synchronous – Online Class
  • Asynchronous – eLearning
  • Assessment
Duration
  • Synchronous: 18 hours
  • Asynchronous: 4.5 hours
  • Assessment : 1.5 hours
  • Total Hours: 24 hours
  • No Formal Qualification & Lower Primary
  • Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 2 Workplace Literacy (WPL)
  • Positive Learning Attitude

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Our location

120 Oxley Rise, S(238709)

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