refund policy and procedure

refund policy

1. Application Fee for courses is non-refundable.
2. Refunds are based on the following terms and conditions:

3. There is a “cooling off” period of 7 working days after signing the PEI-Student Contract. Within these 7 days, and regardless of  whether the Programme Commencement Date has passed, the student can submit a written notice of withdrawal to SHRM and receive the Maximum Refund amount stipulated above. The PEI will not deduct any Non-Tuition fees from the refunded amount consumed by student during the cooling off period.

4. Deduction of Non-Tuition Fees consumed by the student for refunds is stipulated in the Miscellaneous Fees schedule of the student contract. It includes uniform (if issued), prorated resource fee (books, study notes, culinary materials), ICA Student’s Pass fees, medical checkup, medical insurance, and premiums under the Fee Protection Scheme.

5. As per the Standard Student Contract, a Student who transfers from the Programme to another Programme with the PEI shall be deemed to have withdrawn from the Programme and the provisions and refund policy will be applied in the same terms and conditions as withdrawal.

6. For transfers and withdrawals, refunds (if any) will be processed and disbursed within 7 working days of the written notice of withdrawal/ transfer given by the student.

7. For withdrawal during the “cooling off” period, refunds will be processed and disbursed within 7 working days after written notice of withdrawal is received. Written notice of withdrawal received after 3.00 pm will be considered as submission on the next working day.

8. For Fee Protection Scheme in the form of Insurance, the school will inform FPS Insurance provider on student refund.

9. SHRM shall inform the Student immediately within three (3) working days if

a. It fails, for any reason, to commence the Programme on the Programme Commencement Date;
b. It terminates the Programme, for any reason, prior to the Programme Commencement Date;
c. It fails, for any reason, to complete the Programme by the Programme Completion Date;
d. It terminates the Programme, for any reason, prior to Programme Completion Date;
e. It has not ensured that the Student meets the course entry or matriculation
requirement as set by the organisation stated in Schedule A of the Standard PEI-Student Contract within any stipulated timeline set by CPE; or
f. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

SHRM shall, within seven (7) working days of notifying the Student in writing of the above circumstances, provide the Student with information and details of the alternative confirmed Programme arrangement to allow the Student to make a timely and appropriate decision on the alternative arrangement.

SHRM might cancel a programme due to insufficient intake numbers.

10. Under the circumstances in clause 9, SHRM shall, within seven (7) working days after notifying the Student, refund the Student

  • the entire amount of the Programme Fees paid;
  • and any Miscellaneous Fees paid.

SHRM shall also, as soon as practicable after receiving the Student’s notice of withdrawal (and in any event no later than seven (7) working days after receiving such notice) refund to the Student the amounts stated above and communicate to the student on the computation of the refund amount.

refund procedure

1.1. All students who want to request a refund are to fill in the Refund Request Form. The student is to fill up all necessary details as stated in the form and attach any supporting documentation\evidence (if any) are required to process the refund request. Reasons for request must be clearly indicated on the form.

1.2. Upon receipt of any Refund Request Form, Registrar will acknowledge the receipt of the refund request by signing on the form. This will be done within 3 working days upon receipt of the form.

2.1. Registrar will check to ensure that the student has a valid Standard Student Contract.

2.2. Registrar will check all required documents and work out the refund amount based on the refund policy and will indicate the computation on the Refund Request Form.

2.3. If the student is eligible for a refund, the Finance Executive will prepare the Cheque / Cash. The Registrar will inform the student to collect the Cheque and Cash. All eligible disbursement must be done within 7 working days of receipt request.

  • Student is to sign on the Refund Request Form to acknowledge the refund computation and that Cheque / Cash is collected.

2.4. If the student is not eligible for a refund, the Registrar will issue a formal letter of no refund to inform the student of the outcome.

  • If the student wishes to appeal, he/she shall write an official letter stating the reasons and submit it to the CEO within 1 working day of refund outcome.
  1.  If the Appeal is successful, the Registrar will proceed with the Refund Process.
  2.  If the Appeal is unsuccessful and the student is unhappy or in the event of any disputes, the Dispute Resolution Policy and Procedure will apply.
EN