CUSTOMER SERVICE EXCELLENCE

TGS-2023040749
Customer Service Excellence 2

COURSE DETAILS

TSC: FSS-CEX-1040-1.1

Course Duration: 8 hours

Up to 70% SkillsFuture Funding

Learners for the Service Excellence Level 1 training will include for both new and existing customer service representatives. New entrants to the industry will benefit from acquiring the necessary skills to perform their roles effectively in the outlet. Meanwhile, existing staff can use the training as an opportunity to upskill, refresh their knowledge, and adapt to evolving industry trends.
 
  1. Respond to the needs and expectations of various groups of customers.
  2. Interpret triggers in the service environment that may lead to potential service challenges.
  3. Demonstrate the qualities and characteristics of a service professional when delivering go – the – extra – mile service.
  4. Build a positive customer experience by offering customized and personalized service to exceed customer expectation.
  5. Project a professional image and persona according organisational procedures.
  6. Apply effective communication skills in customer interaction and escalating unresolved service challenges.
  7. Identify and escalate areas of improvement and unresolved service challenges according to organisational procedures.

Applicants who are working in Food and Beverage Industry involving the handling of customers.

Mode of Delivery
  • Classroom Learning
  • Assessment
Duration
  • Classroom: 7 hours
  • Assessment: 1.25 hours
  • Total Hours: 8.25 hours
  • No Formal Qualification & Lower Primary
  • Able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills WSQ Level 2 Workplace Literacy (WPL)
  • Positive Learning Attitude

SUPPORT AVAILABLE:

SUPPORT AVAILABLE:

Our location

120 Oxley Rise, S(238709)

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