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class='hfe-menu-toggle sub-arrow hfe-menu-child-0'><i class='fa'><\/i><\/span><\/a><\/div>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-3395\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/business-programme\/\" class = \"hfe-sub-menu-item\">\u5de5\u5546\u7ba1\u7406\u8bfe\u7a0b<\/a><\/li>\n\t<li id=\"menu-item-811\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/hospitality-programme\/\" class = \"hfe-sub-menu-item\">\u9152\u5e97\u7ba1\u7406\u8bfe\u7a0b<\/a><\/li>\n\t<li id=\"menu-item-810\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"https:\/\/shrm.edu.sg\/cn\/foundation-programmes\/\" class = \"hfe-sub-menu-item\">\u57fa\u7840\u8bfe\u7a0b<span class='hfe-menu-toggle sub-arrow hfe-menu-child-1'><i class='fa'><\/i><\/span><\/a><\/div>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-786\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/certificate-in-foundation-studies\/\" class = \"hfe-sub-menu-item\">\u9884\u79d1\u6587\u51ed\u8bfe\u7a0b<\/a><\/li>\n\t\t<li id=\"menu-item-10498\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/preparatory-english-language-programme\/\" class = \"hfe-sub-menu-item\">\u82f1\u6587\u9884\u5907\u8bfe\u7a0b<\/a><\/li>\n\t<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-1049\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children parent hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"#\" class = \"hfe-menu-item\">\u56fd\u9645\u5b66\u751f<span class='hfe-menu-toggle sub-arrow hfe-menu-child-0'><i class='fa'><\/i><\/span><\/a><\/div>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-1057\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/aboutsingapore\/\" class = \"hfe-sub-menu-item\">\u5173\u4e8e\u65b0\u52a0\u5761<\/a><\/li>\n\t<li id=\"menu-item-19375\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/study-at-shrm-college\/\" class = \"hfe-sub-menu-item\">\u5728SHRM\u838e\u745e\u7ba1\u7406\u5b66\u9662\u8bfb\u4e66<\/a><\/li>\n\t<li id=\"menu-item-10464\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/international-student-programmes\/\" class = \"hfe-sub-menu-item\">\u8bfe\u7a0b<\/a><\/li>\n\t<li id=\"menu-item-13199\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/campus-facilities\/\" class = \"hfe-sub-menu-item\">\u5b66\u6821\u8bbe\u65bd<\/a><\/li>\n\t<li id=\"menu-item-10467\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/student-support-services-international\/\" class = \"hfe-sub-menu-item\">\u5b66\u751f\u670d\u52a1<\/a><\/li>\n\t<li id=\"menu-item-18683\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/campus-life\/\" class = \"hfe-sub-menu-item\">\u6821\u56ed\u751f\u6d3b<\/a><\/li>\n\t<li id=\"menu-item-13203\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/shrm-student-contract\/\" class = \"hfe-sub-menu-item\">\u5b66\u751f\u5408\u7ea6<\/a><\/li>\n\t<li id=\"menu-item-13201\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/arrival-at-singapore\/\" class = \"hfe-sub-menu-item\">\u62b5\u8fbe\u65b0\u52a0\u5761<\/a><\/li>\n\t<li id=\"menu-item-10473\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/refundpolicyandprocedure\/\" class = \"hfe-sub-menu-item\">\u9000\u8d39\u653f\u7b56\u4e0e\u6d41\u7a0b<\/a><\/li>\n\t<li id=\"menu-item-10474\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/transfer-withdrawal-deferment-policies-and-procedures\/\" class = \"hfe-sub-menu-item\">\u9000\u5b66\/\u8f6c\u5b66\/\u63a8\u8fdf\u5165\u5b66\u653f\u7b56\u4e0e\u6d41\u7a0b<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-1050\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children parent hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"https:\/\/shrm.edu.sg\/cn\/current-students\/\" class = \"hfe-menu-item\">\u5728\u7c4d\u5b66\u751f<span class='hfe-menu-toggle sub-arrow hfe-menu-child-0'><i class='fa'><\/i><\/span><\/a><\/div>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-14468\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/academic-progression-guidance\/\" class = \"hfe-sub-menu-item\">\u5b66\u4e1a\u6307\u5bfc<\/a><\/li>\n\t<li id=\"menu-item-14467\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/internship-arrangement-career-guidance\/\" class = \"hfe-sub-menu-item\">\u5b9e\u4e60\u5b89\u6392<\/a><\/li>\n\t<li id=\"menu-item-14588\" class=\"menu-item menu-item-type-custom menu-item-object-custom hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/student-support-services-local\/\" class = \"hfe-sub-menu-item\">\u5b66\u751f\u670d\u52a1<\/a><\/li>\n\t<li id=\"menu-item-14502\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/student-and-graduate-outcome\/\" class = \"hfe-sub-menu-item\">\u5b66\u751f\u548c\u6bd5\u4e1a\u751f\u7684\u6210\u679c<\/a><\/li>\n\t<li id=\"menu-item-14503\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/scholarships\/\" class = \"hfe-sub-menu-item\">\u5956\u5b66\u91d1<\/a><\/li>\n\t<li id=\"menu-item-14504\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/dispute-resolution\/\" class = \"hfe-sub-menu-item\">\u4e89\u8bae\u89e3\u51b3<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-1121\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children parent hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"https:\/\/shrm.edu.sg\/cn\/localsemployers\/\" class = \"hfe-menu-item\">LOCALS\/EMPLOYERS<span class='hfe-menu-toggle sub-arrow hfe-menu-child-0'><i class='fa'><\/i><\/span><\/a><\/div>\n<ul class=\"sub-menu\">\n\t<li id=\"menu-item-10344\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"https:\/\/shrm.edu.sg\/cn\/locals\/\" class = \"hfe-sub-menu-item\">LOCALS<span class='hfe-menu-toggle sub-arrow hfe-menu-child-1'><i class='fa'><\/i><\/span><\/a><\/div>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-31784\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/businessqualifications\/\" class = \"hfe-sub-menu-item\">BUSINESS QUALIFICATIONS<\/a><\/li>\n\t\t<li id=\"menu-item-1501\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/hospitalityqualifications\/\" class = \"hfe-sub-menu-item\">HOSPITALITY QUALIFICATIONS<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-10343\" class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-has-children hfe-has-submenu hfe-creative-menu\"><div class=\"hfe-has-submenu-container\" tabindex=\"0\" role=\"button\" aria-haspopup=\"true\" aria-expanded=\"false\"><a href=\"https:\/\/shrm.edu.sg\/cn\/employers\/\" class = \"hfe-sub-menu-item\">EMPLOYERS<span class='hfe-menu-toggle sub-arrow hfe-menu-child-1'><i class='fa'><\/i><\/span><\/a><\/div>\n\t<ul class=\"sub-menu\">\n\t\t<li id=\"menu-item-26901\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/manpower-solution\/\" class = \"hfe-sub-menu-item\">MANPOWER SOLUTION<\/a><\/li>\n\t\t<li id=\"menu-item-16989\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/employers\/staff-upgrading\/\" class = \"hfe-sub-menu-item\">STAFF UPGRADING<\/a><\/li>\n\t<\/ul>\n<\/li>\n\t<li id=\"menu-item-25381\" class=\"menu-item menu-item-type-post_type menu-item-object-page hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/wsq-course-support\/\" class = \"hfe-sub-menu-item\">WSQ COURSE SUPPORT<\/a><\/li>\n<\/ul>\n<\/li>\n<li id=\"menu-item-14842\" class=\"menu-item menu-item-type-custom menu-item-object-custom parent hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/how-to-apply-and-student-admission\/\" class = \"hfe-menu-item\">\u8bfe\u7a0b\u7533\u8bf7<\/a><\/li>\n<li id=\"menu-item-11642\" class=\"menu-item menu-item-type-custom menu-item-object-custom parent hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/contactus\/\" class = \"hfe-menu-item\">\u8054\u7cfb\u6211\u4eec<\/a><\/li>\n<li id=\"menu-item-33194\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/events\/\" class = \"hfe-menu-item\">EVENTS<\/a><\/li>\n<li id=\"menu-item-33278\" class=\"menu-item menu-item-type-post_type menu-item-object-page parent hfe-creative-menu\"><a href=\"https:\/\/shrm.edu.sg\/cn\/student-stories\/\" class = \"hfe-menu-item\">STUDENT STORIES<\/a><\/li>\n<\/ul> \n\t\t\t\t<\/nav>\n\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-76711a2 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"76711a2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5e7ae216\" data-id=\"5e7ae216\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-273a8b1d elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"273a8b1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-de95f97 elementor-section-stretched elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"de95f97\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76cbd5e\" data-id=\"76cbd5e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9e829e6 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"9e829e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">\u4e89\u8bae\u89e3\u51b3<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c299345 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c299345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c510ec elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"3c510ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<span class=\"elementor-heading-title elementor-size-default\">\u5b66\u751f\u7533\u8bc9\u7684\u89e3\u51b3\u6d41\u7a0b<\/span>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a3aa5ab elementor-view-default elementor-invisible elementor-widget elementor-widget-icon\" data-id=\"a3aa5ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInLeft&quot;}\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"#dispute\">\n\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-43278a2 e-flex e-con-boxed wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"43278a2\" data-element_type=\"container\" data-e-type=\"container\" id=\"dispute\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73c9fef elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"73c9fef\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u4e89\u8bae\u89e3\u51b3\u653f\u7b56<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4efa2e7 e-flex e-con-boxed wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4efa2e7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4855f6f elementor-widget elementor-widget-text-editor\" data-id=\"4855f6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><font color = \"black\">\n \t<li>Ensure an Effective Feedback Management System\n<ul>\n \t<li>The College accepts feedback from multiple channels as part of its efforts to use feedback to drive improvements and organisational excellence. Feedback \/ Compliment and Complaints can be provided via the following methods:\n<ul>\n \t<li>Emails<\/li>\n \t<li>Letters<\/li>\n \t<li>Feedback Form<\/li>\n \t<li>Verbal Communications (meetings \/ telephone correspondences)<\/li>\n<\/ul>\n<\/li>\n \t<li>The College is to seek feedback from its key stakeholders and external partners for continual improvement of its systems and processes.<\/li>\n \t<li>All feedback and complaints must be properly recorded and\/or documented. Any correspondence (including actions taken) between the College and the student must be annexed as evidence. This is to ensure that any staffs handling the case are kept aware of the progress \/ outcomes.<\/li>\n \t<li>In the event of any appeals for retention, suspension, expulsion and awards, the College\u2019s Dispute Policy and Process shall follow.<\/li>\n \t<li>It is the responsibility of the Student Affairs Department to notify relevant departments of any feedback and complaints.<\/li>\n \t<li>Students must be kept informed of the status of their feedback \/ complaints.<\/li>\n \t<li>Student Affairs Department is to respond to respective students within 3 working days of receipt of the feedback \/ complaint.<\/li>\n \t<li>All feedback \/ complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known.<\/li>\n \t<li>All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant \/ person giving feedback will be informed.<\/li>\n<\/ul>\n<\/li>\n \t<li>Student Grievance Resolution\n<ul>\n \t<li>A student seeking to resolve a grievance should follow the steps below. These steps have been put in place to facilitate resolution of grievances with a minimum of delay.<\/li>\n \t<li>Step 1, Attempt to solve the grievance informally by discussing the issue with the person responsible for the matter. You may consult your mentor if you are uncertain about how to proceed. At your request your mentor may be asked to arrange for and attend this meeting. Efforts should be placed at resolving the grievance at this level.<\/li>\n \t<li>Step 2, If the grievance is not informally resolved, you may file a written statement describing the grievance to the Registrar. The written document shall describe the facts and provide evidence supporting the alleged violations, indicate what redress the student seeks and provide a brief history of the attempts to resolve the grievance. The grievance must be filed in writing to the Registrar within 2 weeks from the date of the incident. This time limit may be extended upon good cause shown.<\/li>\n\n \t<li>Step 3, If possible, all grievances should be resolved informally by the Registrar. If the parties still cannot resolve the situation amicably with mutual regard to the grievance involved, the matter will be escalated to the CEO \/ Academic Director for a final resolution within 21 working days from the date of official filing of the written statement.<\/li<\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c447734 e-flex e-con-boxed wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"c447734\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fed00e elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"4fed00e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u53cd\u9988\/\u6295\u8bc9\/\u4e89\u8bae\u89e3\u51b3\u7a0b\u5e8f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ffe9f75 e-flex e-con-boxed wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"ffe9f75\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fde838 elementor-widget elementor-widget-text-editor\" data-id=\"2fde838\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li>1.\t\u5b66\u751f\/\u5229\u76ca\u76f8\u5173\u8005\u5fc5\u987b\u586b\u5199\u53cd\u9988\u8868\u4ee5\u83b7\u53d6\u4efb\u4f55\u53cd\u9988\/\u6295\u8bc9\u3002<\/li><li>\u6ce8\u518c\u5546\u5c06\u5728 3 \u4e2a\u5de5\u4f5c\u65e5\u5185\u786e\u8ba4\u6536\u5230\u7684\u4efb\u4f55\u53cd\u9988\/\u6295\u8bc9\u3002<\/li><li>\u6ce8\u518c\u5b98\u5c06\u5ba1\u6838\u53cd\u9988\/\u6295\u8bc9\u5e76\u4e0e\u76f8\u5173\u90e8\u95e8\u8ba8\u8bba\u3002<\/li><li>\u5c06\u63d0\u51fa\u89e3\u51b3\u65b9\u6848\uff0c\u6ce8\u518c\u5b98\u5c06\u5411\u5b66\u751f\u6e05\u695a\u5730\u89e3\u91ca\u3002<\/li><li>\u5982\u679c\u5b66\u751f\u63a5\u53d7\u5efa\u8bae\u7684\u89e3\u51b3\u65b9\u6848\uff0c\u5219\u5e94\u5728\u63d0\u4ea4\u53cd\u9988\/\u6295\u8bc9\u4e4b\u65e5\u8d77 7 \u4e2a\u5de5\u4f5c\u65e5\u5185\u786e\u8ba4\u7ed3\u679c\u3002<\/li><li>\u5982\u679c\u5b66\u751f\u4e0d\u6ee1\u610f\uff0c\u9996\u5e2d\u6267\u884c\u5b98\uff08\u9488\u5bf9\u975e\u5b66\u672f\u95ee\u9898\uff09\u6216\u5b66\u672f\u603b\u76d1\uff08\u9488\u5bf9\u5b66\u672f\u95ee\u9898\uff09\u5c06\u8c03\u67e5\u6b64\u4e8b\uff0c\u5e76\u5728 14 \u4e2a\u5de5\u4f5c\u65e5\u5185\u544a\u77e5\u5b66\u751f\u7ed3\u679c\u3002<\/li><li>\u5982\u679c\u5b66\u751f\u5bf9\u89e3\u51b3\u65b9\u6848\u4e0d\u6ee1\u610f\uff0cSHRM \u5c06\u5728\u6536\u5230\u53cd\u9988\/\u6295\u8bc9\u540e 21 \u4e2a\u5de5\u4f5c\u65e5\u5185\u5c06\u5b66\u751f\u8f6c\u4ecb\u7ed9 SMC \u6216 SIArb\u3002<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f931f98 e-flex e-con-boxed wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"f931f98\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f818530 e-con-full e-flex wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"f818530\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ca486b e-con-full e-flex wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"5ca486b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-680b4d9 elementor-widget elementor-widget-image\" data-id=\"680b4d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"114\" src=\"https:\/\/shrm.edu.sg\/wp-content\/uploads\/2024\/07\/Edutrust-2027-300x114.png\" class=\"attachment-medium size-medium wp-image-21212\" alt=\"\" srcset=\"https:\/\/shrm.edu.sg\/wp-content\/uploads\/2024\/07\/Edutrust-2027-300x114.png 300w, https:\/\/shrm.edu.sg\/wp-content\/uploads\/2024\/07\/Edutrust-2027-768x293.png 768w, https:\/\/shrm.edu.sg\/wp-content\/uploads\/2024\/07\/Edutrust-2027-18x7.png 18w, https:\/\/shrm.edu.sg\/wp-content\/uploads\/2024\/07\/Edutrust-2027.png 987w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3659810 e-con-full e-flex wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"3659810\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e799a5c elementor-widget elementor-widget-shortcode\" data-id=\"e799a5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"222\" class=\"elementor elementor-222\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79523801 elementor-section-full_width elementor-section-height-default elementor-section-height-default wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"79523801\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-76ee5410\" data-id=\"76ee5410\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4a50b945 elementor-shape-rounded elementor-grid-0 e-grid-align-center elementor-widget elementor-widget-social-icons\" data-id=\"4a50b945\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook-f elementor-repeater-item-2f307f6\" href=\"https:\/\/www.facebook.com\/SHRMSG\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook-f<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook-f\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M279.14 288l14.22-92.66h-88.91v-60.13c0-25.35 12.42-50.06 52.24-50.06h40.42V6.26S260.43 0 225.36 0c-73.22 0-121.08 44.38-121.08 124.72v70.62H22.89V288h81.39v224h100.17V288z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-instagram elementor-repeater-item-b2c3f2e\" href=\"https:\/\/www.instagram.com\/shrmsg\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Instagram<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-instagram\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224.1 141c-63.6 0-114.9 51.3-114.9 114.9s51.3 114.9 114.9 114.9S339 319.5 339 255.9 287.7 141 224.1 141zm0 189.6c-41.1 0-74.7-33.5-74.7-74.7s33.5-74.7 74.7-74.7 74.7 33.5 74.7 74.7-33.6 74.7-74.7 74.7zm146.4-194.3c0 14.9-12 26.8-26.8 26.8-14.9 0-26.8-12-26.8-26.8s12-26.8 26.8-26.8 26.8 12 26.8 26.8zm76.1 27.2c-1.7-35.9-9.9-67.7-36.2-93.9-26.2-26.2-58-34.4-93.9-36.2-37-2.1-147.9-2.1-184.9 0-35.8 1.7-67.6 9.9-93.9 36.1s-34.4 58-36.2 93.9c-2.1 37-2.1 147.9 0 184.9 1.7 35.9 9.9 67.7 36.2 93.9s58 34.4 93.9 36.2c37 2.1 147.9 2.1 184.9 0 35.9-1.7 67.7-9.9 93.9-36.2 26.2-26.2 34.4-58 36.2-93.9 2.1-37 2.1-147.8 0-184.8zM398.8 388c-7.8 19.6-22.9 34.7-42.6 42.6-29.5 11.7-99.5 9-132.1 9s-102.7 2.6-132.1-9c-19.6-7.8-34.7-22.9-42.6-42.6-11.7-29.5-9-99.5-9-132.1s-2.6-102.7 9-132.1c7.8-19.6 22.9-34.7 42.6-42.6 29.5-11.7 99.5-9 132.1-9s102.7-2.6 132.1 9c19.6 7.8 34.7 22.9 42.6 42.6 11.7 29.5 9 99.5 9 132.1s2.7 102.7-9 132.1z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-linkedin elementor-repeater-item-f36fbe6\" href=\"https:\/\/sg.linkedin.com\/company\/shrmcollegesingapore\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Linkedin<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-linkedin\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 32H31.9C14.3 32 0 46.5 0 64.3v383.4C0 465.5 14.3 480 31.9 480H416c17.6 0 32-14.5 32-32.3V64.3c0-17.8-14.4-32.3-32-32.3zM135.4 416H69V202.2h66.5V416zm-33.2-243c-21.3 0-38.5-17.3-38.5-38.5S80.9 96 102.2 96c21.2 0 38.5 17.3 38.5 38.5 0 21.3-17.2 38.5-38.5 38.5zm282.1 243h-66.4V312c0-24.8-.5-56.7-34.5-56.7-34.6 0-39.9 27-39.9 54.9V416h-66.4V202.2h63.7v29.2h.9c8.9-16.8 30.6-34.5 62.9-34.5 67.2 0 79.7 44.3 79.7 101.9V416z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-youtube-v elementor-repeater-item-2127eff\" href=\"https:\/\/www.youtube.com\/@shrmcollege120\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-youtube-v<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-youtube-v\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-tiktok-square elementor-repeater-item-9766e88\" href=\"https:\/\/www.tiktok.com\/@shrmcssg\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-tiktok-square<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-tiktok-square\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-whatsapp elementor-repeater-item-fbefad1\" href=\"https:\/\/web.whatsapp.com\/send?phone=6583783500\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Whatsapp<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b99a5e wpr-main-menu-align-center wpr-main-menu-align--mobilecenter wpr-mobile-menu-custom-width wpr-mobile-menu-drdown-align-right wpr-main-menu-align--tabletcenter elementor-widget-tablet__width-initial wpr-pointer-underline wpr-pointer-line-fx wpr-pointer-fx-fade wpr-sub-icon-caret-down wpr-sub-menu-fx-fade wpr-nav-menu-bp-mobile wpr-mobile-menu-item-align-center wpr-mobile-toggle-v1 wpr-sub-divider-yes elementor-widget elementor-widget-wpr-nav-menu\" data-id=\"11b99a5e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;menu_layout&quot;:&quot;horizontal&quot;}\" data-widget_type=\"wpr-nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"wpr-nav-menu-container wpr-nav-menu-horizontal\" data-trigger=\"hover\" data-consider-header=\"\" data-scroll-speed=\"500\"><ul id=\"menu-1-11b99a5e\" class=\"wpr-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13036\"><a href=\"https:\/\/shrm.edu.sg\/cn\/terms-and-conditions\/\" class=\"wpr-menu-item wpr-pointer-item\">TERMS &#038; CONDITION<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13037\"><a href=\"https:\/\/shrm.edu.sg\/cn\/privacy-policy\/\" class=\"wpr-menu-item wpr-pointer-item\">PRIVACY POLICY<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13039\"><a href=\"https:\/\/shrm.edu.sg\/cn\/resources\/\" class=\"wpr-menu-item wpr-pointer-item\">RESOURCES<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13040\"><a href=\"https:\/\/shrm.edu.sg\/cn\/contactus\/\" class=\"wpr-menu-item wpr-pointer-item\">\u8054\u7cfb\u6211\u4eec<\/a><\/li>\n<\/ul><\/nav><nav class=\"wpr-mobile-nav-menu-container\"><div class=\"wpr-mobile-toggle-wrap\"><div class=\"wpr-mobile-toggle\"><span class=\"wpr-mobile-toggle-line\"><\/span><span class=\"wpr-mobile-toggle-line\"><\/span><span class=\"wpr-mobile-toggle-line\"><\/span><\/div><\/div><ul id=\"mobile-menu-2-11b99a5e\" class=\"wpr-mobile-nav-menu\"><li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13036\"><a href=\"https:\/\/shrm.edu.sg\/cn\/terms-and-conditions\/\" class=\"wpr-mobile-menu-item\">TERMS &#038; CONDITION<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13037\"><a href=\"https:\/\/shrm.edu.sg\/cn\/privacy-policy\/\" class=\"wpr-mobile-menu-item\">PRIVACY POLICY<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13039\"><a href=\"https:\/\/shrm.edu.sg\/cn\/resources\/\" class=\"wpr-mobile-menu-item\">RESOURCES<\/a><\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-13040\"><a href=\"https:\/\/shrm.edu.sg\/cn\/contactus\/\" class=\"wpr-mobile-menu-item\">\u8054\u7cfb\u6211\u4eec<\/a><\/li>\n<\/ul><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>dispute resolution Resolution Process to Student Grieviances Dispute Resolution Policy Ensure an Effective Feedback Management System The College accepts feedback from multiple channels as part of its efforts to use feedback to drive improvements and organisational excellence. Feedback \/ Compliment and Complaints can be provided via the following methods: Emails Letters Feedback Form Verbal Communications (meetings \/ telephone correspondences) The College is to seek feedback from its key stakeholders and external partners for continual improvement of its systems and processes. All feedback and complaints must be properly recorded and\/or documented. Any correspondence (including actions taken) between the College and the student must be annexed as evidence. This is to ensure that any staffs handling the case are kept aware of the progress \/ outcomes. In the event of any appeals for retention, suspension, expulsion and awards, the College\u2019s Dispute Policy and Process shall follow. It is the responsibility of the Student Affairs Department to notify relevant departments of any feedback and complaints. Students must be kept informed of the status of their feedback \/ complaints. Student Affairs Department is to respond to respective students within 3 working days of receipt of the feedback \/ complaint. All feedback \/ complaints must be resolved within 21 working days. In the event that the deadline is not adhered to, respective students must be notified and the reasons with regards to the delay must be made known. All feedback and complaints are to be evaluated, and improvements to be made in response to them. Such improvements are to be documented for re-evaluation after its implementation, and the complainant \/ person giving feedback will be informed. Student Grievance Resolution A student seeking to resolve a grievance should follow the steps below. These steps have been put in place to facilitate resolution of grievances with a minimum of delay. Step 1, Attempt to solve the grievance informally by discussing the issue with the person responsible for the matter. You may consult your mentor if you are uncertain about how to proceed. At your request your mentor may be asked to arrange for and attend this meeting. Efforts should be placed at resolving the grievance at this level. Step 2, If the grievance is not informally resolved, you may file a written statement describing the grievance to the Registrar. The written document shall describe the facts and provide evidence supporting the alleged violations, indicate what redress the student seeks and provide a brief history of the attempts to resolve the grievance. The grievance must be filed in writing to the Registrar within 2 weeks from the date of the incident. This time limit may be extended upon good cause shown. Step 3, If possible, all grievances should be resolved informally by the Registrar. If the parties still cannot resolve the situation amicably with mutual regard to the grievance involved, the matter will be escalated to the CEO \/ Academic Director for a final resolution within 21 working days from the date of official filing of the written statement.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"_eb_attr":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-14469","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/pages\/14469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/comments?post=14469"}],"version-history":[{"count":46,"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/pages\/14469\/revisions"}],"predecessor-version":[{"id":33419,"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/pages\/14469\/revisions\/33419"}],"wp:attachment":[{"href":"https:\/\/shrm.edu.sg\/cn\/wp-json\/wp\/v2\/media?parent=14469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}