Transforming the Food Service Workforce for Tomorrow: A Guide to Sustainable Career Planning
Build Career Pathways That Strengthen Your Food Service Workforce
A one-day masterclass that helps Food Services employers design career pathways and Career Development Plans (CDPs) using frameworks aligned with the Food Services Jobs Transformation Map (JTM).
Career planning is a retention strategy.
CAREER PATHWAYS
EMPLOYEE GROWTH
SKILLS DEVELOPMENT
Build future-ready capabilities that meet evolving industry needs.
BUSINESS SUSTAINABILITY
MASTERCLASS OUTPUT
Learning Takeways
Masterclass Topics
The masterclass is designed from an industry context to a hands on where you leave with your own pathway plan for your organisation.
- What the Job Transformation Map is, and the Food Services JTM in detail
- Key drivers of change and emerging roles, skills shifts, and JRR opportunities
- What the JTM means for employers in practice
- Career planning as a practical lever for attraction, development, and retention
- Business case for SMEs
- Designing Practical Career Pathways
- Mapping roles and progression with examples
- Overview of psychometric tools for employee self-assessment
- Digital tools for skills identification
- Introduction to the Career Development Plan
- Apply a Career Pathway Mapping Framework (simplified for SMEs) to map progression for a selected role
- Identify key skills, competencies, and transition points across roles
- Develop a 3-step Career Development Plan (CDP) for an employee or role
- Peer discussion and facilitator feedback to refine outputs
Jessie has over 20 years of professional experience across the hospitality, healthcare and higher education sectors, with organisations including Singapore Airlines, Johnson & Johnson, the National University of Singapore (NUS), Singapore Management University (SMU) and Yale-NUS College.
A certified WSQ trainer and adult learning facilitator, she designs and delivers practical programmes in service excellence, workplace skills and workforce development. Drawing on her experience in executive education, organisational development and stakeholder engagement, Jessie helps organisations translate workforce initiatives into practical strategies that support talent attraction, capability development and employee retention.
Her facilitative approach combines industry insights, real-world examples and interactive learning, enabling participants to develop practical solutions that can be applied within their own organisations.
What to expect on the day
Full-day, in-person masterclass
120 Oxley Rise, Singapore 238709
REGISTRATION
Price per pax (before gst)
Get In Touch
- Campus: 120 Oxley Rise, S(238709)
- (65) 6268 4888
- enquiries@shrm.edu.sg
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